One brief
The handoff report
This month we publish The Handoff Report. Over the last quarter we sat in on 40 handoffs from sales to customer success at companies that use Acme, and read the notes each one produced. What we found: most handoff notes are written for the person sending them. They record what was sold, not what the customer needs to happen in their first week. The customers who reached their first result fastest had one thing in common: before the kickoff call, someone asked what the customer expected to see working by the end of week one. We don't want anyone to summarise the report. We want each person to talk about handoffs as they see them in their own job.
Acme · by Jordan Lee



